Privacy Policy
Your data protection and privacy rights
Last updated: March 15, 2025
1 Introduction and Scope
DynamixGleam operates as an educational platform focused on day trading strategies and financial education. We understand that your privacy matters, especially when dealing with financial education. This policy explains how we collect, use, and protect your personal information when you interact with our services.
Our operations are based in Thailand, and we comply with both Thai Personal Data Protection Act (PDPA) and international privacy standards. This policy applies to all users of dynamixgleam.com and related services, regardless of your location.
Important Note: We never share your trading preferences or financial learning progress with third parties for commercial purposes. Your educational journey remains confidential.
2 Information We Collect
Personal Information You Provide
- Contact details when you register for courses or inquire about programs
- Educational background and trading experience level during enrollment
- Communication preferences and learning objectives
- Payment information processed through secure third-party providers
- Feedback and course evaluations you submit voluntarily
Automatically Collected Information
When you visit our website, we automatically collect certain technical information to improve your browsing experience and ensure our platform works effectively for you.
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited and time spent on different sections
- Referral sources and search terms used to find us
- Course progress and learning module completion rates
3 How We Use Your Information
We use your information solely to provide quality financial education and improve our services. Here's exactly how your data helps us serve you better:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Account information, learning preferences | Contract performance |
| Customer support and communication | Contact details, inquiry history | Legitimate interest |
| Platform improvement and analytics | Usage data, feedback | Legitimate interest |
| Payment processing | Billing information | Contract performance |
We never use your data for unsolicited marketing, and we don't sell or rent your information to other companies. Any educational updates or course announcements are sent only with your explicit consent.
4 Data Sharing and Third Parties
We maintain strict control over your personal information. Limited sharing occurs only in these specific circumstances:
- Payment processors: Secure handling of course fees through established financial service providers
- Educational tools: Learning management systems that help deliver course content effectively
- Technical service providers: Website hosting, email delivery, and customer support platforms
- Legal requirements: When required by Thai law or legitimate legal processes
All third-party services we work with must meet our privacy standards and are bound by strict confidentiality agreements. We regularly review these partnerships to ensure your data remains protected.
5 Your Privacy Rights
Under Thai PDPA and international privacy principles, you have several important rights regarding your personal data. We've designed simple processes to help you exercise these rights:
Access and Portability
Request a complete copy of all personal data we hold about you. We'll provide this in a commonly used format within 30 days. This includes your course progress, communications history, and any feedback you've provided.
Correction and Updates
Update incorrect or outdated information at any time through your account settings, or contact us directly for assistance with data corrections.
Deletion and Erasure
Request deletion of your personal data, subject to legal retention requirements for educational records and financial transactions. We'll explain any limitations and honor your request wherever legally possible.
Processing Restrictions
Limit how we use your information while maintaining access to educational materials you've purchased. You can opt out of non-essential communications while keeping your learning account active.
6 Data Security and Protection
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data:
- SSL encryption for all data transmission and storage
- Regular security audits and vulnerability assessments
- Restricted access controls - only authorized personnel can access personal data
- Secure backup systems with encrypted storage in multiple locations
- Employee training on data protection and privacy best practices
- Incident response procedures for any security concerns
While we cannot guarantee absolute security (no online service can), we continuously invest in protecting your information and promptly address any security concerns that arise.
7 Data Retention and Deletion
We keep your information only as long as necessary to provide services and meet legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Course enrollment and progress | 7 years after completion | Educational record requirements |
| Payment and billing information | 7 years from transaction | Tax and accounting obligations |
| Website usage analytics | 2 years maximum | Service improvement purposes |
| Marketing communications data | Until you unsubscribe | Consent-based processing |
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request early deletion in most cases, subject to legal requirements.
8 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and understand how our platform is used. Here's what you need to know:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core features like secure login, course access, and payment processing. You cannot opt out of these cookies.
Analytics and Performance Cookies
We use these to understand how visitors interact with our site, which pages are most helpful, and where we can improve the user experience. This data is anonymized and helps us create better educational content.
Preference Cookies
These remember your choices and settings to provide a personalized experience. For example, your preferred language settings or course display preferences.
9 International Data Transfers
While our primary operations are based in Thailand, some of our technical service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Data transfer agreements with strict privacy and security requirements
- Regular audits of international service providers' security practices
- Encryption of all data during transfer and storage
- Compliance with both Thai PDPA and destination country privacy laws
We work only with reputable providers who demonstrate strong data protection practices and provide transparency about their data handling procedures.
10 Updates to This Policy
Privacy laws and our services evolve over time. We review and update this policy regularly to ensure it remains accurate and comprehensive. When significant changes occur, we'll notify you through:
- Email notification to registered users at least 30 days before changes take effect
- Prominent notice on our website highlighting key changes
- Updated date at the top of this policy
We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated terms.
Privacy Questions and Contact Information
We're committed to transparency about our privacy practices. If you have questions about how we handle your data or want to exercise your privacy rights, please don't hesitate to reach out.
Ratsada, Mueang Phuket District
Phuket 83000, Thailand
We typically respond to privacy requests within 5 business days and aim to resolve all inquiries within 30 days as required by Thai privacy law.